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Return Policy

Return Policy:

  • No Returns or Refunds after 5 Business Days from date of purchase.

  • Any Returns, Exchanges, or Refunds must be approved by management.

  • 25% Restocking Fee is mandatory on all approved Returns and Exchanges.

If applying for a Lay-A-Way, please carefully review and acknowledge our terms of service as follows:
We are proud to offer our customers online Lay-A-Way to make it easy for you to buy the furniture that you want by paying for them through manageable installment payments. The program allows you to break down your order’s purchase price over a number of payments that you set. 

Number of payments made during the course of a Lay-A-Way plan:
You can set up as few as 2 payments or as many as 12. Unfortunately, your Lay-A-Way period cannot be extended beyond 12 months.

Your payment amount will vary depending on the price of your product and the number of payments you wish to make.

Applying payments to Lay-A-Way plans:
There are a few easy steps: (1) Log in to your account you created and paid your initial down payment and then click on "Lay-A-Ways". You will see the products that you have placed on layaway; (2) Click "Make Lay-A-Way Payment" next to the product that you wish to make a payment on; and (3) Enter your billing information and click "Confirm".

No auto-draft payment method is available in our Lay-A-Way plan:
Your payments must be made manually through the method described above.  We will send email reminders periodically.

Number of payments our Lay-A-Way plan consist of:
Your number of payments and amount of each payment are fixed at the time the product is placed on Lay-A-Way. However, you may make payments as frequently as you want.

Down Payments are necessary to begin a Lay-A-Way:
When you place a product on Lay-A-Way, you will be prompted to make your first payment.  The Lay-A-Way will not be saved without the first payment. 

Are shipping charges and sales tax included in my payments?
Sales tax, if applicable, and shipping fees are included in your payments.

What happens when I complete my payments?
You will be taken to our shopping cart where you will enter your billing and shipping information. Then you will receive an order confirmation email and your product will be shipped.

Cost of shipping and handling of goods purchased in our Lay-A-Way plan:
When you add products to Lay-A-Way, you will be required to enter your city, state, and zip code to calculate your shipping cost.

Available products to be purchased in our Lay-A-Way plan:
All of the products in our Online Showroom are currently available for Lay-A-Way without exception.

Products that are current, but out-of-stock, may be purchased in our Lay-A-Way plan:
You may place a currently out-of-stock item on Lay-A-Way. While we do our best to remove products discontinued by our manufacturers from our Online Showroom, we cannot guarantee that an out-of-stock item will come back into stock.

When a purchase becomes out-of-stock during a Lay-A-Way payment period after payments are completed:
You may wait for your product to come back into stock. We will notify you if we receive word that your product has been discontinued. If you do not wish to wait for the product, you may cancel your Lay-A-Way and apply the funds added to your Lay-A-Way purchase towards another product in our Online Showroom. Cancellations due to a product being out-of-stock are not subject to the cancellation fee. However, refunds will be issued as store credit to be applied towards another purchase.

If you wish to change your purchase in an existing Lay-A-Way:
You may cancel your current Lay-A-Way purchase and create a new layaway purchase. The funds applied to your canceled Lay-A-Way purchase may be applied to your new Lay-A-Way purchase, less the cancellation fee of 25%of the full retail value of the product at the time that the product was placed on Lay-A-Way. Contact us for more details.

Canceled layaway orders are subject to a cancellation fee of 25% of the full retail value of the product at the time that the product was placed on Lay-A-Way. Any remaining funds added towards your purchase will be available to you as store credit to be applied towards another purchase.

By checking the box, you are acknowledging that you understand and abide by our Lay-A-Way terms of service.

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Ashley Outdoor